7.1 The Buyer who is a consumer who has concluded a contract at a distance or off-premises, has the right to withdraw from the concluded contract of sale within 14 days from the date of delivery of the goods to him without giving any reason.
7.2 In the case of exercising the right referred to in the preceding paragraph, the Buyer is obliged to inform the Seller by submitting a statement of withdrawal on the form provided to him by the Seller, which may be sent by mail to the address: ZiKE Labs sp. z o.o., Tadeusza BOYA-Żeleńskiego nr 25, 35-105 Rzeszów; it can also be done electronically by means of an electronic withdrawal form sent to the seller's e-mail address shop@zikelabs.pl. To meet the deadline it is sufficient to send the statement before its expiration. Statement of withdrawal made after the deadline referred to in §7 item. 7.1 has no legal effect.
7.3 The form of declaration of withdrawal (Appendix No. 1 to these Regulations) is provided to the Buyer in paper form (in the documentation attached to the shipment) and in electronic form (as an attachment to the electronic correspondence confirming acceptance of the order for execution).
7.4 If the Buyer submits a statement of withdrawal electronically via an electronic withdrawal form, the Seller will immediately send a confirmation of receipt of the statement of withdrawal (on a permanent data carrier within the meaning of Article 2 item 4 of the Act of 30.5.2014. - on consumer rights (i.e. Journal of Laws of 2017, item 683).
7.5 The buyer is obliged to properly secure the returned goods so as to prevent their damage in transit (the direct cost of returning the item - in accordance with Article 34 paragraph 2 of the Act of 30.5.2014. - On consumer rights (i.e. Journal of Laws of 2017, item 683). The consumer shall bear the direct costs of returning the goods.
7.6 The buyer is obliged to return the item immediately, but no later than within 14 days from the date on which he withdrew from the contract. The Seller may stipulate that in the event of withdrawal from the contract, the thing to be returned will be collected by the Buyer or a person authorized by him.
7.7 The buyer is obliged to return the item immediately, but no later than within 14 days from the date on which he withdrew from the contract. The seller may stipulate that in the event of withdrawal from the contract, the thing to be returned shall be collected by him or a person authorized by him.
7.8 If the delivered goods are incomplete, or bear traces of use, beyond the ordinary management of the thing, the Seller reserves the right to refuse to accept the shipment, or to reduce the returned amount by the equivalent of the damaged goods.
7.9 In the case of withdrawal from the contract by the Buyer, the payment made for the goods shall be transferred to the Buyer's bank account immediately, but no later than within 14 days from the date of receipt by the Seller of the Buyer's statement of withdrawal from the contract, and the Seller shall not bear the cost of shipping.
7.10. The Seller declares that the return of payment referred to in § 7.7.9 of the Terms and Conditions will be made using the same method of payment used by the Buyer. The Seller, in consultation with the Buyer, may determine a different method of return, which will not involve additional costs to the Buyer.
7.11. The Seller declares that the right of withdrawal does not apply to contracts covered by Article 38 of the Law of 30.5.2014. - on consumer rights (i.e. Journal of Laws of 2017, item 683).
7.12. The right to withdraw from the contract does not apply to sole proprietors for whom the contract was concluded in connection with the nature of their business.
7.13. The right of withdrawal does not apply to consumers with respect to contracts:
- the provision of services, where the entrepreneur has performed the service in full with the express consent of the consumer, who was informed before the start of the performance that after the performance by the entrepreneur will lose the right of withdrawal; - in which the price or remuneration depends on fluctuations in the financial market, which the trader does not control, and which may occur before the expiration of the withdrawal period; in which the subject of the performance is a non-refabricated thing, produced according to the consumer's specifications or serving to meet his individualized needs; - in which the subject of the performance is an item subject to rapid deterioration or having a short shelf life; - in which the subject of the performance is an item delivered in sealed packaging that cannot be returned after opening the packaging for health or hygiene reasons, if the packaging has been opened after delivery; - in which the subject of the service are things that, after delivery, due to their nature, become inseparable from other things; - in which the consumer expressly requested that the trader come to him for urgent repair or maintenance; if the trader provides in addition other services than those requested by the consumer, or provides things other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract with respect to additional services or things; - in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery; - the supply of newspapers, periodicals or magazines (except for a subscription contract); - concluded through a public auction; - delivery of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the consumer before the expiration of the deadline for withdrawal from the contract and after the trader has informed him of the loss of the right of withdrawal. 7.14. The above rights do not apply to a Customer who does not have the status of a consumer within the meaning of Article 22¹ of the Civil Code. In this case, the rules and deadlines for withdrawal from the contract are governed by the provisions of the Civil Code.
7.15. By concluding a contract, the Buyer confirms that he is familiar with the content of these Regulations, including confirms that he has been notified of the right to withdraw from the concluded contract of sale within 14 days from the date of delivery of the goods to him.
