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Reclamation

Reclamation form
Type of complaint request
Type of complaint request
1. Exchange the produkt for new ones
2. Repair the product free of charge
3. Discounting the price of goods by the amount ...
4. I cancel the contract and return the price of the goods to ...
optionally
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Reclamation

1. The basis and scope of the Seller's liability to the Customer if the sold Product has a physical or legal defect (warranty), are defined by generally applicable laws, in particular the Civil Code (in particular Articles 556-576 of the Civil Code).

2. If the Customer is not a Consumer or an Individual Entrepreneur:

  • liability under warranty for physical defects of goods is excluded (Article 558 et seq. of the Civil Code),
  • the Seller's liability covers only the actual damage;
  • the Seller's liability is limited to the value of the order;
  • the Seller shall not be liable for the acts and omissions of third parties, including mail providers, Internet services, etc.;
  • the Customer who is not a Consumer or an Individual Entrepreneur shall be obliged to examine the Goods within 2 calendar days from the date of receipt, in order to verify the compatibility of the Goods with the sales contract (i.e. the completeness of the order and the quality of the delivered Product) and report to the Seller, within the above period, any objections. A Customer who is not a Consumer, who did not report objections within the indicated period, loses the right to invoke them in the future.

3. In the case of finding mechanical damage, which occurred during delivery or in the case of directing a complaint to the Seller, the Buyer should send information about this fact by mail to the address ZiKE Labs sp. z o.o., Tadeusza BOYA-Żeleńskiego nr 25, 35-105 Rzeszów or by e-mail to shop@zikelabs.pl. In the notification it is recommended to indicate the defect, which, according to the customer, the goods have, and if possible - to document the defect in question, the date of occurrence of the defect, the request for a method of bringing the goods into conformity with the contract in accordance with Article 560 et seq. Civil Code, and to provide contact information. The above requirements are recommendations, their absence does not affect the effectiveness of the complaint.

4. The Seller shall, within 14 days of receipt of the notification, respond to the notification. Failure of the Seller to respond within the above period means that the Seller has recognized the complaint as justified.

5. The Seller shall inform the Customer about the possibility of using out-of-court methods of handling complaints about the Goods, including by submitting by the Customer, after the end of the complaint procedure, an application for mediation or an application for consideration of the case before an arbitration court (the application can be downloaded at http://www.uokik.gov.pl/download.php?plik=6223). The list of Permanent Arbitration Courts operating at Provincial Inspectorates of Trade Inspection is available at: http://www.uokik.gov.pl/wazne_adresy.php#faq596. Out-of-court settlement of claims after the complaint procedure is free of charge. In the case of a Customer who is a consumer, wishing to use the out-of-court method of claim investigation, there is additionally the possibility of filing a complaint through the EU ODR online platform, available at http://ec.europa.eu/consumers/odr/.

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